Logistics And Frieght Forwarding

eBay Glitch Shows Free International Shipping


Tue Mar 31 2009 21:23:13 Permanent Link for eBay Glitch Shows Free International Shipping eBay Glitch Shows Free International Shipping
By: Ina Steiner

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eBay warned members about a glitch that caused some search results to display free international shipping even when shipping charges had been specified by the seller. At one o’clock, eBay thought the problem was isolated to the shipping costs to Canada. Three hours later, it said the problem was affecting shipping costs to other countries, not just Canada, “for some items.”

If you offer international shipping, be sure your bidders and buyers are aware of the glitch. This has the potential to be a serious problem as it can affect a seller’s feedback.

And sellers who are not made aware of the problem may think a buyer is trying to con them if they said they saw their items offering free shipping! The natural tensions between buyer and seller are made worse with glitches. I applaud eBay for communicating the problem on the Announcement Board this time.

Update: eBay announced2 on April 6, 2009 at 5:27 pm Pacific that it had corrected the problem.

1 Comments (17)3 | Permalink4

References

  1. ^ warned members (www2.ebay.com)
  2. ^ announced (www2.ebay.com)
  3. ^ Comments (17) (www.ecommercebytes.com)
  4. ^ Permalink (www.ecommercebytes.com)


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